This policy explains how we gather information, what information we use, and the overall statistical data that we collect. If you have any queries or wish to make a complaint about how we use your personal information, please contact us at [email protected] or write to us at Scruffies Pet Groomers, 76 Church Road, Ashley, Market Drayton, TF9 4LA.
“We detest unsolicited marketing and loathe companies that actively engage in profiting from their customers' personal information. We will never lease, distribute or sell your personal information to third parties unless we have your strict permission or the law requires us to do so. Any personal information we hold about you is stored and processed under our Privacy & Data Protection policy, in line with the UK Data Protection Act 2018 (Ch12).”
— John Richardson, Data Controller
We use your data for the following purposes:
We may use the following third party platforms to communicate with you: Google (email), Facebook (Messenger), and UniFi Talk (voice calls).
These interactions are strictly limited to, and in direct response to, your requests for our routine services. Any information shared in this way is responsibly disclosed, minimised wherever possible, and used only for the delivery of those services.
To the best of our knowledge we will never attempt to harvest, package, or in any other way seek to covertly obtain data sets relating to our customers — and we detest any practice that profits from, or seeks unfair advantage via, the improper use or resale of customer data.
A cookie is a small file which is placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can control cookies through your web browser's settings — most browsers let you restrict or refuse cookies entirely if you prefer. Please note that doing so may affect how parts of this website (and others) function for you.
By using our services, you agree that we may collect and store your personal information for the purposes outlined above. If at any time you'd like to update your details, opt out of communications, or have us correct something we've got wrong, you can:
We'll happily and promptly correct anything found to be inaccurate, and aim to confirm the change with you within 3 working days where appropriate.
We are required to retain financial records for a period of 5 years for UK tax purposes. After this period, archived records are securely purged.
We're committed to keeping your information safe. To prevent unauthorised access or disclosure we have several specific physical and electronic safeguards in place:
If at any time you believe information we hold about you is incorrect or incomplete, please get in touch so we can fix it.
Last updated: April 2026
Questions about your data? Drop us a line at [email protected] or call (01630) 478 081 — we'll answer plainly, no jargon.
