Privacy & Data Protection Policy

Introduction:

From time to time we may gather and use certain information about individuals in order to provide products & services and/or to enable certain functions on this website.

We may also collect statistical information to better understand how visitors use our services and to present timely, relevant information to them.

This policy describes how Scruffies protects and makes use of any information that you give when you use this website and register as a customer.

Scruffies is committed to ensuring that your privacy is protected. If you are asked to provide information when using this website or registering as a customer, it will only ever be used as described within this privacy statement.

We may change this policy from time to time, and the latest version was published on this page: June 16th 2019

If you have any questions about this policy, please email [email protected] or write to: Scruffies Pet Groomers, Unit C4a, Mucklestone Business Centre, Market Drayton, TF9 4FB

We detest unsolicited marketing and loathe companies that actively engage in profiting from their customers personal information. We will never lease, distribute or sell your personal information to third parties unless we have your strict permission or the law requires us to do so.
Any personal information we hold about you is stored and processed under our Privacy & Data Protection policy, in line with the UK Data Protection Act 2018 (Ch12).

John Richardson - Data Controller

What Data May We Gather?

Through the use of our services and visiting our website we may collect, process and retain the following basic information:

  • Your Name
  • Contact information including telephone number and email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries such as the name and breed of your pet(s) 
  • Other information pertaining to special offers, prize draws and social media interaction with ourselves

How Do We Use This Data?

Collecting basic contact & pet information ensures we can safely offer our services, whilst sales data and website usage statistics allow for better understanding of the specific services & products are customers are looking for from Scruffies.

Specifically we may use the data as follows:

  • For our own internal records in administrating our appointments system
  • To improve the products and services we provide
  • To contact you in response to a direct enquiry
  • To customer this website for you
  • To contact you via email, telephone or Social Media in the process of offering/rebooking or cancelling appointments for your pet(s)

During the course of delivering our services we may interact and rely upon 3rd party platforms such as Google (for providing our email hosting) Facebook (for ‘Messenger’ direct contact) or TalkTalk (for voice communications).

These interactions will be strictly limited too and in direct response of, requests for provision of our routine services. All information shared in this manner will be responsibly disclosed, minimised wherever possible and utilised only for the delivery of said services.

Information that is shared with 3rd parties will be solely that outlined within this policy and which you have previously provided. To the best of our knowledge we will not attempt to harvest, package, or in any other way seek to covertly obtain data sets relating to our customers and detest practices to profit or otherwise gain unfair advantage via the improper use or resale of this data.

Cookies And How Do We Use Them?

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how websites store and interact with cookies on your device – for example you may set your web browser to restrict or even refuse cookies completely should you wish. However, please note that doing this may affect how websites including ours function and some pages & services may become unavailable to you (such as login pages for example).

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about (HTTP)cookies and how they are used across the wider internet see the details held on Wikipedia: All About Cookies.

How Can I Update Or View My Information?

When you complete our customer registration process as part of your 1st booking with us and / or provide your details upon our website, you are agreeing that we can store and process your information in line with this privacy policy.

From time to time, we may also communicate with you surrounding follow up appointments, special offers or products which we believe would be appropriate for your pet. This may take the form of email, telephone, text message, post or Social Media unless you have opted-out. If at any time in the future you do not wish to be included in these types of communications, or you feel our records may hold inaccurate details then you can easily ask us to update our records at any time via one of these methods:

  • Have a chat with us at your next appointment and we will happily amend your records.
  • Call us on (01630) 478 081.
  • Send an email to [email protected].
  • Write to us at: Scruffies Pet Groomers, Unit C4a, Mucklestone Business Centre, Market Drayton, TF9 4FB.

We will happily and promptly correct any information that is found to be incorrect and aim to issue you with confirmation within 3 working days (where appropriate).

As is standard business practice for UK small businesses, we retain records relating to our sales, purchases, services provided (inc.appointments) and company interactions for a period of 5yrs as required for auditing and UK Tax purposes. Your details may continue to be contained within these archives even if you are no longer an active user of our services. However, access to and the use of your archived details is restricted and as such, will be routinely purged from our systems as part of our electronic archive process, once no longer required.

Should you wish to review, amend or remove the information we hold about you – including historic details – please contact us and we will accommodate your request to the best of our ability.

We detest unsolicited marketing and loathe companies that actively engage in profiting from their customers personal information. We will never lease, distribute or sell your personal information to third parties unless we have your strict permission or the law requires us to do so.
Any personal information we hold about you is stored and processed under our Privacy & Data Protection policy, in line with the UK Data Protection Act 2018 (Ch12).

John Richardson - Data Controller

How Do You Keep My Data Secure?

To prevent unauthorised access or disclosure to your information we have implemented strong physical and electronic security safeguards which include:

  • Controlling & restricting physical access to the site
  • Visible deterrents such as CCTV, security lighting, and tamperproof locks/enclosures on our POS systems
  • Bio-metric access controls to our appointments database and terminals
  • Database archives encrypted with 128bit encryption prior to remote vault storage
  • 2FA/OTP Authentication applied against all 3rd party accounts & systems

We follow simple but stringent procedures to ensure we maintain the safety and integrity of our systems and records. However, if at anytime you believe that information we may be holding about you is incorrect or incomplete, please do get in touch so we can rectify this as quickly as possible.

Worried? Don't Be!

We detest unsolicited marketing and loathe companies that actively engage in profiting from their customers personal information.

We will never lease, distribute, sell or otherwise disclose your personal information to third parties unless we have your strict permission, or the law requires us to do so.

Any personal information we hold about you is stored and processed in line with the UK Data Protection Act 2018 (Ch12).

Worried? Don't Be!

We detest unsolicited marketing and loathe companies that actively engage in profiting from their customers personal information.

We will never lease, distribute, sell or otherwise disclose your personal information to third parties unless we have your strict permission, or the law requires us to do so.

Any personal information we hold about you is stored and processed in line with the UK Data Protection Act 2018 (Ch12).