…and Not A Drop To Drink!
After taking a nice few days away to visit Crufts (more on that soon xx), we arrived back this week to find a number of our neighbours admiring a new water feature…in their ceiling!!
With all hands on deck, Carrie* managed to quickly get the water and power switched off and identified that our swanky new Hydrobath (more on that soon too xx) was misbehaving, with water literally pouring out from the underside.
((*Special thanks to everyone that rallied round and helped – PJ, Elliot, Shaun, John ‘lawnmower man’.)
After contacting affected customers, we had to close on Thursday whilst we assessed the damage, cleaned up and worked on a contingency plan. It turned out to be a very long day, but by the time we made it home just before 11pm we’d managed to get our old shower system refitted & plumbed back in to enable us to open again on Friday morning.
Since then we’ve been in contact with the manufacturer whom to their credit, sent out an engineer just after 6pm last night to work with us to try and uncover the issue.
It seems that one of the seals on the heating tank had buckled, and (because it is a completely sealed unit) the continuous pressure from the water built up & up until sometime on Wednesday evening it caused the supply pipe to shear off and completely detach itself inside the bath. As the bath is designed to ‘self-fill’ (akin to a toilet cistern) this meant that the float valve was never switching off allowing water to continuously run through the system and out onto the floor.
Thankfully the seals have now been replaced, fully repaired and tested, so once we’ve made a few more tweaks to our plumbing this weekend, we should be back up to full speed and business as usual next week.
Apologies again for inconvenience to customers on Thursday and thank you for your patience.